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Customer Service

We're dedicated to providing top-quality service! If you don't find the answers you need, please email or call us and we'll be happy to help you.

Your Delight Guaranteed
Our greatest pride is your satisfaction. If you are not completely happy with your purchase, we will cheerfully exchange it or provide a refund. (800) 860-6762

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Contact Information
We want to help you! For information regarding…

Order Status and Tracking
· Call toll free 1-800-860-6762
· Email us at

Website Difficulties or Suggestions
· Email us at

General Inquiries, Product Feedback or Ideas
· Call toll free 1-800-860-6762
· Email us at

Becoming a TREND Dealer
· Would you like to sell TREND products through your retail, catalog or Internet business?
· Please contact us at 800-328-5540 or

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Placing An Order
Ordering with TREND is easy! You may…

Order Online
· Safe, secure, reliable
· Receive an email confirmation after every order
· International orders currently cannot be placed online; please call, fax or email orders being shipped outside the USA
·There is NO minimum order required for online purchases

Order by Phone
· Call toll free 1-800-860-6762
· Call center hours are 8am – 5pm CT, Monday – Friday
· There is a $30 minimum order requirement for phone purchases

Order by Fax
· Fax your order toll free to 1-800-845-4832
· Available 24 hours
· We welcome purchase orders!
· There is a $30 minimum order requirement for fax purchases

Order by Mail
Send your order to:

TREND enterprises, Inc.
PO Box 64073
St. Paul, MN 55164

· Please make checks payable to TREND enterprises, Inc.
· There is a $30 minimum order requirement for mail purchases

Shop for TREND products near you
Click here to search retail locations by zip code.

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Shipping Charges and Taxes
Below is our shipping schedule and tax policy.

Standard Shipping & Handling Charges
Continental U.S. and APO Addresses

Order Value Standard Charges
Up to $44.99 $6.95
$45.00 - $499.99 15% of product total
$500.00 or more 10% of product total

International Standard Shipping
· Charged at actual freight cost
· Requires prepayment in U.S. funds and will be shipped International Priority Mail unless otherwise specified.

Expedited Delivery Ordering
We offer 2-Day and Next Day expedited delivery for orders placed over the phone.

You may also shop online and complete your order by phone. Simply select the "Pay by Phone" option during online checkout, and have your credit card information ready when you call.

Expedited orders may be placed on business days only, not on weekends and holidays.
Expedited orders are shipped and delivered on business days only.

Expedited Delivery Rates

Below are the rates* for expedited delivery.
Order values reflect the product total of your order, excluding shipping and taxes.

Order Value 2-Day Service Next Day Service
Up to $34.99 $22.95 $27.95
$35.00 - $499.99 15% + $16.95 15% + $22.95
$500.00 or more 10% + $29.95 10% + $44.95

* Rates apply to orders shipping to addresses within the Continental US only and are subject to change. We cannot expedite orders to PO Boxes.

** Oversized Items
The above expedited rates do not apply to orders containing oversized items. Please call for an expedited quote if your order contains any of the following items:

T-1020 Bulletin Board Storage Box File 'n Save System®, T-1021 Bulletin Board Sturdy Folder File 'n Save System®, T-1022 Chart Storage Box File 'n Save System®, T-1023 Chart Sturdy Folder File 'n Save System®, T-1024 Trimmer Storage Box File 'n Save System®, T-7002 Sentence Strip Storage Box with Dividers File 'n Save System®, T-7003 Trimmer Dividers File 'n Save System®, and T-30200 Presentation Board Header (10" x 36")

For orders shipping to APO / FPO addresses, Alaska, Hawaii, US Territories (such as Puerto Rico), or foreign countries, please call Customer Service for an expedited delivery quote.

Expedited Delivery Times

Below is the delivery schedule for expedited orders. Schedule reflects delivery of in-stock items with full payment received prior to shipment.

Expedited orders placed by 12 noon CT will ship same day.
Expedited orders placed after 12 noon CT will ship the following business day.

Order Placed by
12 noon CT*
2-Day Service Next Day Service
Monday Wednesday Tuesday
Tuesday Thursday Wednesday
Wednesday Friday Thursday
Thursday Monday Friday
Friday Tuesday Monday
Saturday** Wednesday Tuesday
Sunday** Wednesday Tuesday

* Add one additional day for delivery on orders placed after 12 noon CT. If you choose to complete an online order by phone, you must call to complete your order by 12 noon CT for your order to ship same day.

** Online orders placed on weekends and holidays may be completed by phone on the next business day to receive expedited service. On that next business day, you must call to complete your order by 12 noon CT for your order to ship same day.

Please call toll free 1-800-860-6762 to place an expedited delivery order.
Call center hours are 8am - 5pm CT, Monday - Friday.

· CA Residents add sales tax of 7.5% plus appropriate city and county tax
· MI Residents add sales tax of 6% plus appropriate city and county tax
· MN Residents add sales tax of 6.875% plus appropriate city and county tax
· WA Residents add sales tax of 6.5% plus appropriate city and county tax

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Security Policy
Your personal and credit card information is 100% secure when you shop at

Is it Safe to order on the Internet?
We take web site security issues very seriously. Our web site shopping system is based on the SSL (Secure Socket Layer) encryption standard. Provided you are using an SSL-compliant browser such as Firefox, Safari, or Microsoft Internet Explorer, you'll be able to conduct end-to-end encrypted transactions without fear of an intermediary obtaining your credit card information.

What if I don't have a secure browser?
You can download a free copy of
Microsoft Internet Explorer.

What if my browser is not secure and my Online Service won't let me use any other browser?
That's ok. You can still order by phone. Just call us toll-free at 1-800-860-6762. You can, of course, construct your order online and choose an Alternative Payment Method to Pay by Fax, Pay by Mail, Pay by Phone, or Pay by Purchase Order.

Storing your credit card?
We authorize your credit card purchase through the VeriSign� Credit Card Processing Network, the leader in Internet web site credit card processing. Click here to view our SSL Certificate Status.

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Order Status, Tracking, and Delivery
Frequently asked questions...

What is my order's status, and can I track it?
· To track orders please call Customer Service and we'll be happy to provide you with your order's status and delivery tracking information.
· Call toll free 1-800-860-6762
· Call center hours are 8am – 5pm CT, Monday – Friday

How long will it take to receive my order?
· With Standard Ground Delivery, orders are generally delivered within 7-10 business days from the date the order is placed.
· We offer Expedited Delivery. Please see our options below.

Can I expedite my order's delivery?
· We offer Next Day and 2nd Day Expedited Delivery options for orders placed over the phone.
· Expedited Delivery is not available for online orders.
· Additional, Expedited Delivery fees apply and will be provided when you place your order.
· Fees are calculated based upon your location and order weight.
· Please call toll free 1-800-860-6762 to place an Expedited Delivery order.
· Call center hours are 8am – 5pm CT, Monday – Friday

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Press Center

TREND Receives NSSEA's 2013 Customer Service Award!
In January of 2013, TREND received the National School Supply & Equipment Association's (
NSSEA) prestigious annual Customer Service Award! Each year, the Customer Service Award Winner is decided by a vote of Dealer members of the NSSEA.

For TREND the award signifies much more than Customer Service. It represents the high standard of work we expect from ourselves, and then deliver to our customers: from research-based product development, content value, sales and service support, order fulfillment accuracy, and order delivery speed.

TREND has proudly received the Customer Service Award in 2013, 2012, 2011, 2010, 2009, 2008, 2007, 2005, 2003, and 2001. We thank our customers for their continued loyalty and appreciation!

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Product Safety

As you may be aware, the Consumer Product Safety Improvement Act of 2008 (CPSIA) was passed on August 14, 2008. We take the safety, testing, and certification of our products very seriously. We are committed to producing products that meet or exceed these regulations, as well as continuing to align with the high quality standards you have come to expect from TREND.

Click here to locate General Conformity Certificates ("GCCs") for TREND products, or for more information regarding the CPSIA.

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